Before Dispatch or Shipment –
In case, you wish to cancel your order that has not been dispatched or shipped yet, please get in touch with customer care through call +91-7669989585 or drop an email at info@devatripaints.com Orders can be cancelled only within 8 hours of placing the order.
In case of cancellation of prepaid orders, refund of your amount will be processed within 3-7 working days after the cancellation request is duly processed by us.
Exchange Policy –
We attempt to give you a great customer experience each time you shop with us, but considering the fact that same products cannot be used by other customers upon return due to hygiene factors, we don’t accept exchange or return of the products once sold or delivered and also to adhere with Covid-19 Precautions.
As all the products before dispatch went through a systematic procedure of quality check and packaging yet, if in any case you have received a wrong product then we will exchange it with the placed order or required product and if the product is partially damaged then customer need to send us the mail at info@devatripaints.com within 12 hours of delivery and share the Order ID, pictures of the product with the cartoon box or packaging, invoice and description (like defective/wrong/damaged) of the product for exchange, we will not return the product but it will be exchanged with the same product for one time only. Exchange of products will be accepted only if the products are returned in a saleable condition with the tags intact, sealed, unused and in their original packaging in an undamaged condition and subject to quality check through our team. (opened or used products will not be accepted as exchange.)
Return orders will be picked up by our courier partners within 2-5 working days. We will initiate the replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact and successfully went through the standard process of verification.
Returns for Exchange will not be accepted under the following conditions:
Please Note*-
Disclaimer –
Any complaints related to product/delivery should be brought to our notice within 12 hours from the time of delivery.
Contact Us –
If you wish to report a violation of the Terms of Use or this policy, have any questions or need assistance, please contact:
Contact Number: 7669989585 between (10:00 am - 5:00 pm)
Email: info@devatripaints.com
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